Page 45 - Layout 1
P. 45
CANCELLATIONS, REFUNDS
Weather Cancellation Policy Refund Procedure
Severe Winter Weather: Outdoor Programs or programs with Refund requests for all programs must be received no less
transportation for people with physical disabilities: Temperature than 2 weeks prior to the start of the program.
of 10 degrees or wind chill of 0 degrees or less. All other programs
with transportation: Temperature of 5 degrees of wind chill • If the withdrawal request is received prior to 2 weeks you
of 15 degrees or less. will receive a refund minus $10 drop fee, any prepurchased
supplies and nonrefundable deposits.
All programs (including indoor): Snowstorm or blizzard situ • A refund will not be given if the request is received less
ations when driving restrictions and an emergency plan are than 2 weeks prior to the start.
in effect (winter or blizzard warnings). For more information • Refunds will not be issued for missed classes.
on WDSRA weather policy, visit: www.wdsra.com. • Cancellations for weekly programs will be rescheduled or
Cancelling Programs a refund will be issued. Special Olympics weather refunds
• WDSRA staff will look at all circumstances beginning two will be issued for missed games, but not for missed practices.
• A house credit will be issued for refunds of $10 or less.
hours before the starting time of the program or first pickup
to determine if the program should be cancelled. • Any variance to the refund procedures will be included in
• If the program is cancelled, program staff will attempt to the program description.
• All refunds will be issued in the same form as payment
reach all participants and staff by phone or text to inform
them of the cancellation. was made.
• Missed programs due to weather are made up the week • If there is an outstanding balance, your refund will be ap
following the end of the program, unless otherwise stated. plied to the household balance due.
If this is not possible, you will be issued a refund per program
refund guidelines.
PROGRAM POLICIES
When arriving at/departing from a program, parents are
asked to check in with the staff person in charge of the program
before leaving your child. WDSRA staff is not responsible for
the supervision of participants who arrive prior to the start
of the program. Also, if a participant is to be picked up by an
unfamiliar guardian, neighbor, babysitter, etc. the parents are
asked to notify the WDSRA staff person in charge of the program
prior to the occurrence.
To provide for safe and meaningful learning experiences, a
1:3 stafftoparticipant ratio is maintained for children’s activities,
a 1:4 ratio for teen activities, and a 1:6 ratio is maintained
for adult activities. Some programs may have a higher ratio,
depending on individual needs. When children of various
ability/age levels are enrolled in the same program, WDSRA
will group them according to their abilities.
REGISTER ONLINE AT WWW.WDSRA.COM 45
